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You should spend about 20 minutes on this task.
Write a letter of complaint to a store where you purchased a faulty new phone. In your letter explain the following:
- where and when you purchased the phone
- what is wrong with it
- what action you would like the store to take
Your response will be evaluted in terms of task fulfillment, organisation, vocabulary and grammar. You should write at least 120 words.
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Cần thêm 120 từ
Dear [Store/Customer Service Manager],
State the purpose of the letter: registering a formal complaint regarding a defective product recently purchased. Mention the Invoice/Order Number.
Explain exactly where (store branch or online) and when (date) the phone was purchased. Include the phone model and serial number (if known).
Clearly describe the specific defect or fault with the phone and when the problem first occurred.
Clearly state the desired resolution: a full refund, a replacement, or a repair under the product warranty.
Urge prompt attention, thank them for their time, and invite contact.
Sincerely, / Yours faithfully,