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You should take about 20 minutes to complete this task.
You got an email from the manager of a center. Read this part of his email below.
Thank you for your phone call yesterday. I was attending an education exhibition when you rang, so unfortunately I wasn’t able to speak to you for long. From what you said, I understand you are not satisfied with one of the courses in our department and would like to change to a different course. Could you please give me more information about the course you are studying now, please explain why you are not satisfied with the course.
Write an email to respond to him.
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Dear Mr. Johnson,
Thank you for your email. I really appreciate you taking the time to get back to me after our phone call yesterday.
💬 It was nice speaking to you, even briefly, on the phone.
I’m currently studying the Intermediate Business Communication course, which I started three weeks ago. The course focuses mainly on writing reports and emails in English for business purposes.
However, I’m not very satisfied with the course because it’s less practical than I expected. The lessons are mostly theory-based, and we have few opportunities to practice speaking or group discussions, which I find very important for improving communication skills.
I would like to transfer to the Advanced English for Presentations course instead. I believe it would suit my goals better since I need to improve my public speaking and presentation skills for work.
I hope you can help me with the transfer process. Please let me know if you need any additional information from me.
💬 I would be very grateful for your support with this matter.
Best regards, [Your Name]